Refund policy

# RETURN AND REFUND POLICY — DESIRE BRAND

**Last updated: April 14, 2026**
**Website:** desirebrand.co

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## OVERVIEW

Because our products are made to order, all sales are final. We do not accept returns or exchanges for size, color preference, or change of mind. Please review your order carefully before placing it.

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## DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged, defective, or incorrect, we will make it right. To be eligible for a replacement or refund, you must:

1. Contact us within **7 days** of delivery at jack@desirebrand.co
2. Include your order number and photos of the damaged or defective item

Once we review your request, we will either send a replacement or issue a full refund — your choice. We cover all costs in this case.

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## PREORDER ORDERS

All preorder items are produced after the order window closes. Because production begins based on confirmed orders, cancellations are not accepted once the preorder window has ended. If you need to cancel before the window closes, contact us immediately at jack@desirebrand.co and we will do our best to accommodate.

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## LOST OR STOLEN PACKAGES

Once an order has been handed off to the shipping carrier and tracking confirms delivery, Desire Brand is not responsible for lost or stolen packages. If your tracking shows delivered but you have not received your order, please contact your local carrier or file a claim with the shipping provider.

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## EXCEPTIONS

We reserve the right to make exceptions to this policy on a case-by-case basis. If you have a concern not covered here, reach out and we will do our best to help.

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## CONTACT

For all return and refund inquiries:

**Email:** jack@desirebrand.co
**Website:** desirebrand.co